Online Dispute Resolution (ODR) is the use of technology to resolve disputes, enabling parties to reach settlements through electronic negotiation, mediation or arbitration. In the best cases, parties can work through the process online, to reach a negotiated, legally binding settlement, without the need for a third party to be involved.
As the NBN rolls out, and Australian Citizens become totally reliant on the digital environment, ODR offers great potential to ease the burden on traditional dispute resolution methods, reducing costs, speeding up resolution, and reducing the stress and frustration for parties in dispute.
The MCMS portal supports a range of ODR features to provide a fully client-centric service, where parties can initiate, track and manage their case online 24/7.
Contact us today to discuss your goals for engaging, easy-to-use, client centric services.
Online Dispute Resolution, Wikipedia http://en.wikipedia.org/wiki/Online_dispute_resolution