McGirr customer, the NSW Consumer Trader and Tenancy Tribunal delivers a swift and cost effective justice service for the citizens of NSW, as reported today by Richard Ackland in the Sydney Morning Herald:
“About 80 per cent of the orders made by the tribunal are issued to the parties on the hearing day itself, and 95 per cent within two days.
It works because of an integrated approach to case management, the smart application of technology, an emphasis on conciliation and settlement, standardised orders in template form where the numbers and the names are added by the tribunal, discouraging lawyers from playing a role, and an emphasis on speedy resolution.”
Read more about the technology behind the service in this case study: CTTT Case Study.
You can also read a paper presented by Mr Stuart Westgarth, Chairperson of the CTTT at the National Administrative Law Conference in Canberra during July 2013 titled: Is Technology Transforming Administrative Law?.